Helpdesk Transition Update: March 20, 2021

Odyssey Team Members,

As you may remember, an announcement regarding changes to the Human Resources organization was announced earlier this year, with a goal of transitioning Human Resources from a helpdesk environment to a more personal approach.

We have made great improvements to date, however, we are still receiving new helpdesk tickets for Human Resources support. Over the coming months, we will be updating the helpdesk platform to provide contacts for Human Resources needs, and removing Human Resources request items from the ticket options dropdown.

Human Resources is committed to providing exceptional and timely support to all employees. We are excited about this transformational journey and hope you are equally enthusiastic about our objective to put the human touch back into Human Resources.

Please see below contacts for your specific needs

Benefits, Leave of Absence, FMLA, Short and Long-Term Disability:
Please reach out to Lisa Wilkinson at:

On-boarding, offer letters, I-9 verifications and military leaves of absence:
Please reach out to Maxine Ferrara at:

UKG (Ultipro) access, questions, reporting and analytics:
Please reach out to Richard Grossman at:

Off-boarding and termination ECF questions:
Please reach out to Vivian Lopez-Agostini at:

Performance management, employee relations, termination inquiries, salary adjustments, learning and development, coaching and HR guidance and policy interpretation:
Please reach out to Nancy O’Neill at:

Employment law questions, employee handbook, company policies and legal legislation regarding HR matters:
Please reach out to Joel Berner at:

For any additional topics or assistance required not specifically mentioned above, please reach out to me directly. My team is committed to a response time within 24 hours for your HR needs.

If you have any questions regarding this transition, please reach out to me directly and I will be happy to advise you.

Thank you!