Travel Assistance Services

Odyssey offers two Travel Assistance Benefits: TravelConnect Travel Assistance from Lincoln Financial and Voya Travel Assistance, which is available to employees who are enrolled in Voya coverages for Hospital Indemnity Insurance, Critical Illness Insurance, and/or Accident Insurance.

TravelConnect from Lincoln Financial

TravelConnect is a comprehensive program that can bring help, comfort, and reassurance if you face a medical emergency while traveling 100 or more miles from home. Whether traveling for business or leisure, if you are enrolled in life and / or AD&D insurance, you and your loved ones can count on TravelConnect 24 / 7.

TravelConnect Services Include:

TravelConnect services are provided by On Call International, Salem, NH.On Call International must coordinate and provide all arrangements for eligible services to be covered. Coverage is subject to contract language that contains specific terms, conditions and limitations.

Voya Travel Assistance

Voya Travel Assistance offers you enhanced security for your leisure and business trips when traveling 100 miles or more from your primary residency or in another country, for trips 180 days or less. You and your dependents will have access to the Voya Travel Assistance customer service center or access to the services provided on the website 24 hours a day, 365 days a year–from anywhere in the world. Voya Travel Assistance services are provided by International Medical Group, Inc. (IMG), Indianapolis, IN.

How Voya Travel Assistance Works

At any time before or during a trip, you may contact Voya Travel Assistance for assistance services. It is recommended that you keep a copy of this summary with your travel documents. Use the wallet card to have convenient access to the numbers that you need.

Emergency Medical Transport Services

Voya Travel Assistance Exclusions and Limitations
Travelers are eligible when traveling 100 miles or more from their primary residence or in another country, for trips 180 days or less. Voya Travel Assistance shall not be responsible for any claim, damage, loss, costs, liability, or expense which arises as a result of Voya Travel Assistance’s inability to contact the Group Policyholder’s authorized Contact for any reason beyond Voya Travel Assistance’s control or as a result of the failure and/or refusal of the Group Policyholder to authorize services proposed by Voya Travel Assistance.

Medical Transport Service
All transportations must be coordinated by Voya Travel Assistance in order to be eligible. IMG will not be responsible for medical transportations that are not coordinated by Voya Travel Assistance. Services are not available to the traveler for sickness, injuries, or losses resulting from:

• Normal childbirth, normal pregnancy (except complications of pregnancy), or voluntary induced abortion
• Traveling for the purposes of securing medical treatment
• A member’s mental or nervous condition, unless hospitalized
• Active participation in war and/or terrorism
• Traveling against the advice of a physician

Security Assistance Services

• All emergency medical transport, political, natural disaster, or security evacuation services will be coordinated by IMG.
• Services listed in this brochure are only valid if IMG remains a client of Voya Financial.
• Evacuation services are provided to the nearest safe location and then to covered member’s resident country, if needed.
• Level 4 Restriction: Services will be denied if the Member’s destination country is at a Level 4 Travel Advisory (other than for COVID) on the US State Department website at the time of your Scheduled Departure Date to travel there.
• Voya Travel Assistance will not be responsible for political or natural disaster evacuations that are not coordinated and provided by Voya Travel Assistance or its security partner.
  Voya Travel Assistance is not responsible for any medical expenses incurred by travelers under this quote.
• Services are not available to the extent they would expose Voya Travel Assistance or any of its insurers to any sanction, prohibition or restriction under U.N. resolutions or the trade or economic sanctions, laws, or regulations of the E.U., U.K., or U.S.A.
• All services are governed by the terms and conditions outlined in the contract between IMG and Voya.